Experience

28 years in the Internet and software industry, from the inception of the world wide web through to the internet of things.

I have 16 years of direct User & Service Design experience:

  • Building web sites and software; from banking gateways to full suite intelligence platforms.

  • Designing search indexes over Big Data Systems and output interfaces for machine learning

  • App creation for the NHS and online services for healthcare.

Specialties

  • Team building & mentorship

  • Stakeholder engagement & management

  • Team & customer alignment

  • Visual storytelling

  • Data visualization

Skills

  • Service design

  • UX design

  • UI, graphic, and visual design

  • Inclusive design

  • Brand development & curation

Roles

Kainos — North America

Oct 2022 — Present

Role: Design Leader

Project locations: UK | Canada | Ireland | Germany 

My role included growing work opportunities, building the team portfolio, and helping Kainos’ strategy gain momentum for our push into North America.

In tandem with leadership responsibilities, I was delivering service plans and design artifacts for various Kainos customers throughout Europe and North America.

Kainos — United Kingdom

Aug 2018 — Sept 2022

Role: Service & UX Design Lead

Project locations: UK | Canada | Ireland | Germany  | Norway

I lead Kainos teams within the UK Policing & the Foreign Commonwealth Office. Also within the (NHS) National Health Service & (PHE) Public Health England working on numerous projects, the highest profile being the NHS App and on the Nationwide Covid response.

RMA (now NTT Docomo)

April 2018 — Aug 2018

Role: Lead Interaction Design - Contracting

Project Locations: UK | Germany

Client: Schlumberger

After winning the client, I led three teams in running various discovery programs, building user interviews, personas, capturing as-is journeys, and building and testing to-be journeys/scenarios for their premiere hydrocarbon exploration service Delphi Explore Plan.

BAE Systems Applied Intelligence

June 2015 — Feb 2018

Project Locations: UK | China | Qatar | Denmark

Role: Lead UX Architect - Contracting

I represented BAE in high profile stakeholder interactions, designed, and organized user experience for a suite of investigative and intelligence products used by Military, National Security, and Law Enforcement Agencies all over the world.

I’ve worked with…