Experience
28 years in the Internet and software industry, from the inception of the world wide web through to the internet of things.
I have 16 years of direct User & Service Design experience:
Building web sites and software; from banking gateways to full suite intelligence platforms.
Designing search indexes over Big Data Systems and output interfaces for machine learning
App creation for the NHS and online services for healthcare.
Specialties
Team building & mentorship
Stakeholder engagement & management
Team & customer alignment
Visual storytelling
Data visualization
Skills
Service design
UX design
UI, graphic, and visual design
Inclusive design
Brand development & curation
Roles
Kainos — North America
Oct 2022 — Present
Role: Design Leader
Project locations: UK | Canada | Ireland | Germany
My role included growing work opportunities, building the team portfolio, and helping Kainos’ strategy gain momentum for our push into North America.
In tandem with leadership responsibilities, I was delivering service plans and design artifacts for various Kainos customers throughout Europe and North America.
Kainos — United Kingdom
Aug 2018 — Sept 2022
Role: Service & UX Design Lead
Project locations: UK | Canada | Ireland | Germany | Norway
I lead Kainos teams within the UK Policing & the Foreign Commonwealth Office. Also within the (NHS) National Health Service & (PHE) Public Health England working on numerous projects, the highest profile being the NHS App and on the Nationwide Covid response.
RMA (now NTT Docomo)
April 2018 — Aug 2018
Role: Lead Interaction Design - Contracting
Project Locations: UK | Germany
Client: Schlumberger
After winning the client, I led three teams in running various discovery programs, building user interviews, personas, capturing as-is journeys, and building and testing to-be journeys/scenarios for their premiere hydrocarbon exploration service Delphi Explore Plan.
BAE Systems Applied Intelligence
June 2015 — Feb 2018
Project Locations: UK | China | Qatar | Denmark
Role: Lead UX Architect - Contracting
I represented BAE in high profile stakeholder interactions, designed, and organized user experience for a suite of investigative and intelligence products used by Military, National Security, and Law Enforcement Agencies all over the world.