Lightening the load on NHS GPs during the Covid 19 Pandemic
After designing the NHS Test and Trace program, I came onto the treatment program team to determine the best routes for delivering therapeutics into the hands of patients in the fastest, safest way possible, with the least amount of impact on the care network.
“I was on a meeting with the Executive Director of Product for NHS Digital and he asked what one of the slides was created with. I said Duncan did it in Adobe Illustrator. The Delivery Director joked it cost £20,000. The Exec director replied, "Worth every penny”.
Manus O’Reilly, Program Manager @ Kainos
Putting pen to paper is an important part of my design process
Service Blueprint
The therapeutic Service blueprint is a holistic view at what we are trying to achieve across the entire Pandemic Treatment Service.
The treatment service is a system that covers how we get nominated C-19 treatments into the hands of patients. In the fastest, safest way possible, with the least amount of impact on the care network.
Service Journeys
Illustrated service journeys to communicate to stakeholders how we planned to stay within the boundaries of UK medical legislation.
Storyboards
Storyboards to explain problems and solutions to high level officials in the NHS
Prototyping the service
Prototypes tested with users
