Turning service design principles inward to maximise team effectiveness
Every supplier, customer, and organisation practices different design engagement models and ways to manage people in the lifecycle of a project.
Every team could benefit from a map for what to expect when joining a new org, getting onto a new project, or serving a client with different practices from their own.
“From day one, Duncan was very welcoming when I joined and helped me settle in as the second visual design hire at the company after himself.
Duncan is an extremely inclusive and approachable person. He is a very talented Visual Designer, UXer, Creative thinker, Strategist and Illustrator. Duncan's knowledge of design theory and approach to problem-solving is second to none and I have been fortunate enough to learn from him and use his methods.
He is a very collaborative professional and works great with others and his stakeholder management is something to behold.
He has been an advocate for visual design at Kanios and really helped develop a storytelling culture within our capabilities and in our customer work. He also set up a 'Design Club' where other designers at Kainos who were interested in visual design could attend monthly to share work and talk about the importance of visual design and storytelling.”
Dank Parks, Visual Design & UX @ Kainos
Design Process Map
This map I designed is a skeleton key for teams to quickly assimilate processes and produce outputs.
